The environment at King Innovation is one that lives on fresh ideas, thrives on creativity, and has innovation at its core.
Our team is comprised of unique minded, forward thinking individuals who have a lofty standard of quality, work hard to overcome challenges, and aren’t afraid to take risks.
We believe our employees are our greatest asset, and thanks to them have come to the position of growth and industry leadership we find ourselves in today. See below for a list of open positions.
If you are interested in applying to this position, please send your resume via email to firstname.lastname@example.org
Responsible for providing exceptional quality service to customers by interacting with customers to provide information in response to inquiries about products and services. Resolves customer complaints in a timely manner.
Works within the Company’s Mission and Core Value statements.
Supports and participates in the successful implementation of the Company’s strategic plan.
Represents the Company in a professional manner in all customer interaction.
Answers incoming phone calls and routes to the appropriate department/employee.
Receives customers’ requests, analyzes, provides information requested or determines who can best provide the information, then routes to the proper department/employee.
Qualifies new customers per company’s established requirements. Initiates new customer set-up and enters information in database with correct customer and pricing data.
Enters order data into system accurately and in a timely manner according to departmental procedures. Informs customer of unit pricing and ship date.
Maintains liaison with other departments for order completion.
Edits or voids orders and handles backorders.
Provides order confirmation to customer via e-mail or fax.
Resolves inquiries regarding order status and general product information.
Promptly investigates errant shipments and shortage inquiries.
Determines cause of customer issues, determines best solution and takes appropriate steps to resolve.
Assists customers and sales reps with technical product information through consultation with Engineering or other appropriate staff.
Advises customers on product application and directs customers to correct product based on specific need.
Directs customers to appropriate distributors and sales reps.
Provides timely feedback to the Company regarding service failures or customer concerns.
Edits, voids orders; handles backorders.
Initiates and processes orders for replacement parts and/or corrections for errors via customer feedback (shortages, wrong item shipments, etc.) Notifies appropriate staff of action taken.
Notifies Shipping Department of special shipping and/or labeling needs.
Works closely with Shipping Department to expedite shipments and/or trace missing or delayed shipments.
Maintains customer database and customer order file.
Processes customer sample and literature requests.
Processes new distributor applications and approvals.
Assists Sales Department with customer communications including sales quote preparation, mailing samples and literature as needed, and notifying customers of special programs and promotions.
Works closely with Accounting to resolve disputed credit items; contacts customer regarding late payment status.
Performs additional duties as assigned.
Abides by all Company policies
CONTACT WITH OTHERS:
Daily contact with customers, sales reps and other outside callers. Interfaces with all levels within the organization.
Requires the ability to analyze problems, propose solutions, and coordinate details to resolve internal and external issues. Also requires the ability to evaluate, prioritize, and manage multiple projects.
Supervision received from department manager. Does not exercise supervisory authority over other employees.
Bachelor’s Degree with minimum two (2) years previous Customer Service experience.
Requires intermediate to advanced knowledge of Microsoft Office applications.
Excellent grammar, communication and interpersonal skills.
Ability to compose correspondence.
Attention to detail and strong organizational skills.
Self-starter, able to manage multiple priorities and complete projects on a timely basis.
Knowledge of Crystal Reports and ERP Systems desired. Experience with Great Plains helpful.